Terms and Conditions

By entering, remaining at, or using relevant services or facilities at Kitchen Gippsland, you agree to these Terms and Conditions, applicable laws, displayed venue notices and reasonable directions from venue staff. If you cannot comply with those requirements, please do not enter or remain in the relevant area. These terms concern physical attendance at the venue and do not create online account, membership or payment-platform obligations.

Kitchen Gippsland is a physical venue at 8 Whiteman Street, Southbank, Melbourne, VIC 3006, Australia. Its restaurant, craft bar and casino-floor services operate with different practical requirements. Access to a particular area may depend on age, capacity, safety, identification, conduct and other lawful operational requirements. A visit to one area does not guarantee access to another.

Age and identification

21+ Casino-floor entry is strictly limited to people aged 21 and over. The venue may request valid identification where age or eligibility needs to be verified. A refusal or inability to provide requested identification may affect access to a restricted area. The age requirement applies to the casino floor and should not be read as a universal age condition for restaurant or bar attendance.

Lawful directions and venue discretion

Guests must follow reasonable directions from venue staff relating to safety, access, identification, service and conduct. Kitchen Gippsland may refuse entry, service or continued access where reasonably necessary for safety, compliance or orderly operation. This discretion is exercised in the context of applicable law and the circumstances present at the venue.

• Safety: follow safety notices, emergency directions and reasonable staff instructions.
• Access: respect restricted areas, identification requests and operational controls.
• Respectful behaviour: treat staff, guests, property and facilities with care.

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Respectful behaviour

Guests must not engage in behaviour that is unsafe, unlawful, threatening, harassing or disruptive. Please take reasonable care of the venue’s property and facilities and of personal belongings brought with you. Guests remain responsible for their own belongings, subject to applicable law. We do not promise admission, service or continued access where conduct or conditions make that inappropriate.

Dining and bar service conditions

Menus, seasonal availability, service times and offerings may change. If you have relevant needs, please communicate them when making or managing a booking where the booking process permits. Nothing on this page is an allergen safety guarantee or a statement of dietary availability. Venue staff directions and applicable laws continue to apply in dining and bar areas.

Restaurant hours12:00 PM – 11:00 PM

21+ restricted area The casino floor is a restricted venue area for guests aged 21 and over, subject to identification, legal requirements, venue rules and staff directions. Access is not guaranteed and may be limited or refused where reasonably necessary for safety, compliance or orderly operation. For practical entry, conduct and wellbeing guidance, please read the dedicated House Rules & Responsible Play page.

Casino floor hoursOpen Daily 10:00 AM – Late

Games, equipment and fair operation

Guests must use games, equipment and facilities only as directed. Do not interfere with staff, other guests, equipment or the orderly operation of the floor. Rules displayed at the venue and reasonable staff instructions may apply to particular games or facilities. These requirements support safety, integrity and compliance and do not describe game lists, wagering limits, payout rules or financial terms.

Venue rules

Displayed conditions and reasonable directions may apply to a specific area, game or facility.

Guest conduct

Use facilities carefully and avoid conduct that interferes with others or venue operations.

Safety and compliance

Guests must act with reasonable care and comply with safety notices, emergency directions and lawful staff instructions while at the venue. Kitchen Gippsland operates its premises subject to applicable law. This statement does not make unverified claims about security arrangements, accessibility services or medical responses; it explains the practical expectation that guests cooperate with reasonable safety measures.

Personal property

Please take reasonable care of your belongings. Report lost property or concerns to venue staff as soon as practicable. Responsibility for personal property is considered subject to applicable law. Nothing in this section sets out a storage period, a particular lost-property process or a blanket exclusion of responsibility that may not lawfully apply.

Changes and continued relevance

Kitchen Gippsland may update these terms from time to time. The current version is identified by the visible last-updated date, and visitors should review it before using relevant venue services or facilities. These Terms and Conditions were last updated on 20 September 2026. This wording does not state retroactive changes or an undisclosed notification process.

If part of the terms cannot apply

If a provision cannot be enforced, it should be read down or separated only to the extent necessary. The remaining terms continue where possible. This is commonly described as severability and is intended to preserve the workable parts of the document without adding unsupplied governing-law or jurisdiction provisions.