Legal information
Privacy Policy
This Privacy Policy explains how Kitchen Gippsland may handle personal information when you use this website or contact the venue. It applies to information connected with our physical restaurant, craft bar and fully licensed offline casino venue, and with communications you choose to have with us.
How this policy applies
Website and direct-contact scope
This policy applies to personal information that may be handled through the Kitchen Gippsland website and to information you choose to provide when making an enquiry, asking a question or otherwise contacting the venue. It is intended to describe our website and communication practices, rather than every aspect of an in-person visit. Kitchen Gippsland is located at 8 Whiteman Street, Southbank, Melbourne, VIC 3006, Australia. You may browse parts of the website without directly providing personal information.
For information specifically about cookies and similar website technologies, please read our separate Cookie Policy. This Privacy Policy remains the primary document for the broader handling of personal information connected with this website and your communications with the venue.
Information we may collect
The types of information involved will depend on how you use the website or choose to contact us. The following categories are practical examples and are not intended to be exhaustive.
Direct communication
Information you provide
We may collect details you voluntarily provide when you send an enquiry, ask a question or otherwise communicate with the venue through an available contact route. Depending on what you choose to share, this may include your name, contact details and the content of your message. For example, you may contact us by email at [email protected] or by phone on +61 452 839 104. We only expect you to provide information relevant to your enquiry.
External booking service
Booking-related information
If you make a table booking through the linked OpenTable service, relevant booking details may be made available to the venue to help manage that booking and provide hospitality service. Where provided through the booking process, this may include a booking name, requested date and time, party details and relevant notes. The booking service maintains its own privacy information, which you should also review.
Website operation
Website and device information
When you access the website, technical or usage information may be available through normal website operation. This may include:
- your device and browser type;
- pages viewed, referring source and the timing of interactions; and
- approximate location derived from technical information.
This information may help us operate, secure and improve the website. For cookie-specific detail, including how cookies may be used in connection with website activity, please refer to the Cookie Policy.
How we may use information
We may use personal information for practical purposes connected with the communication, booking or website activity from which it arose.
Responding to enquiries
Information may be used to respond to your questions, requests or messages and to communicate with you about the matter you have raised. This can include considering the context you provide and using appropriate contact details to reply. A visitor-initiated enquiry does not, by itself, mean that you have agreed to receive unrelated promotional communications.
Managing table bookings and venue service
Relevant booking information may be used to manage a reservation, prepare for a visit and provide requested hospitality service at the physical venue. Booking information may originate through the external OpenTable route. Kitchen Gippsland operates as a restaurant, craft bar and fully licensed offline casino venue, and this policy does not suggest that every visitor provides the same booking details.
Operating and improving the website
Technical and usage information may be used to keep the website functioning, understand how it is used, maintain security and improve its content or performance. This helps us consider whether website information is clear and usable. Our separate Cookie Policy provides the relevant context where cookies are involved.
Meeting applicable obligations and protecting the venue
Information may also be used where reasonably necessary to comply with applicable obligations, respond to lawful requests, protect rights, safety or property, or address misuse of the website or venue-related services. We will approach these purposes proportionately, having regard to the information involved and the reason it was collected. This is not a statement that every communication or visit requires the same handling.
Sharing and safeguarding information
When information may be shared
We may share information with service providers or other parties where this is reasonably necessary for a relevant purpose. Depending on the circumstances, this may include helping to operate the website, responding to a request, managing a booking, complying with applicable obligations or protecting the venue and others. Any sharing is intended to be limited to information reasonably necessary for the purpose concerned. Examples of circumstances may include:
- supporting the operation or security of the website;
- helping us respond to a visitor request or booking-related matter; and
- meeting an applicable obligation or addressing misuse, safety or property concerns.
Keeping information and your choices
Retention approach
How long information may be kept
Personal information may be kept for as long as reasonably needed for the purpose for which it was collected, to manage related records, meet applicable obligations or resolve concerns. When information is no longer reasonably needed, it may be deleted or de-identified where appropriate. We do not set out a fixed retention period here because the suitable period may depend on the communication, booking or other context involved.
Access and correction
Requesting access or correction
You may ask to access personal information held about you or request correction if you believe it is inaccurate, incomplete or out of date. To help us understand and manage a request, we may need reasonable information to verify who is making it and to identify the information concerned. Requests will be considered in accordance with applicable obligations. To begin, contact us at [email protected].
Concerns and updates
Raising a privacy concern
If you have a concern about how personal information has been handled, please contact the venue first so that the matter can be reviewed and addressed where possible. Explain the concern and provide relevant context, such as the communication or website activity involved. You can send your privacy concern to [email protected]. This route helps us understand the issue without requiring a separate form or named contact person.
Document reference
Venue reference
This Privacy Policy relates to Kitchen Gippsland website and the venue at
8 Whiteman Street, Southbank, Melbourne, VIC 3006, Australia. It is provided as a document reference for visitors identifying the physical destination to which this policy applies.